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Return to shop1. What data do we collect?
We may collect the following personal data from you:
When placing an order:
- First and last name
- Email address
- Phone number
- Billing address
- Delivery address
- Payment details (via secure payment providers)
- IP address
When creating an account:
- First and last name
- Email address
- Password (stored encrypted)
- Order history
When visiting the website:
- IP address
- Browser type and version
- Pages visited
- Time of visit
- Referring website
- Cookie data
2. Why Do We Collect Your Data?
We use your personal data for the following purposes:
Necessary for the execution of the agreement:
- Processing and shipping your order
- Handling payments
- Communication regarding your order
- Customer service and support
- Managing your account
Based on your consent:
- Sending newsletters and marketing communications
- Displaying personalized advertisements
- Analyzing website usage for improvement
Based on legitimate interest:
- Preventing fraud and abuse
- Improving our website and services
- Optimizing the user experience
3. How Long Do We Keep Your Data?
We do not store your personal data longer than necessary for the purposes for which it was collected:
- Order data: 7 years (legal retention obligation)
- Account data: As long as your account is active
- Newsletter data: Until you unsubscribe
- Website visit data: Maximum 2 years
- Cookie data: See our cookie policy
After these periods, your data will be deleted or anonymized.
4. Who Do We Share Your Data With?
We only share your personal data with third parties when necessary:
Shipping services:
- PostNL, DHL, or other delivery services for delivering your order
Payment providers:
- Mollie, Stripe, or other secure payment services for processing payments
Hosting and IT service providers:
- For hosting and maintaining our website
Legal obligations:
- When we are legally required to do so
We never sell your data to third parties for marketing purposes.
5. Security of Your Data
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, unwanted disclosure, and unauthorized modification.
Security measures:
- SSL certificate for encrypted connections (HTTPS)
- Secure storage of passwords (encryption)
- Regular data backups
- Limited access to personal data for employees
- Use of secure payment providers (PCI-DSS compliant)
6. Cookies
Our website uses cookies. Cookies are small text files stored on your device when you visit our website.
We use cookies for:
- The functioning of the website (necessary cookies)
- Remembering your preferences and shopping cart
- Analyzing website visits (Google Analytics)
- Improving the user experience
You can disable cookies through your browser settings. Please note that certain website functionalities may no longer work if you disable cookies.
7. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
Right of access: You have the right to know which personal data we process about you.
Right to rectification: You have the right to have incorrect or incomplete data corrected.
Right to erasure (right to be forgotten): You have the right to have your personal data deleted, unless we have a legal obligation to keep it.
Right to restriction of processing: You have the right to restrict the processing of your data.
Right to data portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
Right to object: You have the right to object to the processing of your data.
Withdraw consent: If we process your data based on consent, you can withdraw this consent at any time.
How can you exercise your rights? Please contact us at info@wisebuyer.nl. We will respond to your request within one month.
8. Complaints
Do you have a complaint about how we handle your personal data? Please contact us first. If we cannot resolve it together, you have the right to file a complaint with the Data Protection Authority.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external websites. We recommend reading the privacy policy of these websites before providing any personal data.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. Changes will be published on this page. We recommend consulting this privacy policy regularly to stay informed of any changes.
Last update: March 2026
11. Questions or Comments?
Do you have questions about this privacy policy or how we handle your personal data? Then please contact us:
Wise Buyer
Veldzicht 88
2543RV The Hague
Netherlands
Email: info@wisebuyer.nl
Chamber of Commerce: 93773102
VAT: NL005042162B28
We are happy to help!
